Hi, Folks:
I've got a buyer who wanted me to insert videos into a powerpoint presentation. Everything went fine on my end, but now she's having trouble getting the presentation to work on her end. This was an express order so it's time-sensitive. I've tried everything I know to fix the problem, which didn't work (including sending her the file in different formats and making a video out of the file for her, which I normally charge $20 to do). I redid her show so she could insert the video files herself, but that's not working either. I've been going back and forth trying to provide tech support, but I'm at a loss at this point.
This is a fairly large order and I don't want to lose the hours I've invested trying to get this work by having to cancel. But, she keeps asking for a modification when the show doesn't work, so the clock is now in the red. Any advice?
Thank you!!
Julie
I've got a buyer who wanted me to insert videos into a powerpoint presentation. Everything went fine on my end, but now she's having trouble getting the presentation to work on her end. This was an express order so it's time-sensitive. I've tried everything I know to fix the problem, which didn't work (including sending her the file in different formats and making a video out of the file for her, which I normally charge $20 to do). I redid her show so she could insert the video files herself, but that's not working either. I've been going back and forth trying to provide tech support, but I'm at a loss at this point.
This is a fairly large order and I don't want to lose the hours I've invested trying to get this work by having to cancel. But, she keeps asking for a modification when the show doesn't work, so the clock is now in the red. Any advice?
Thank you!!
Julie