I've noticed that a lot of times, I've got customers that submit information back to me, but it's not complete. So much so that I am not able to do the work requested without their input.
I've sent these customers messages, but they don't get back to me, leaving the only option to cancel (which we all know should be last resort).
I propose that if we need additional information from the buyer, have a flag that pushes the gig back to the customer and pauses the delivery timer until they provide the requested information.
Thoughts?
I've sent these customers messages, but they don't get back to me, leaving the only option to cancel (which we all know should be last resort).
I propose that if we need additional information from the buyer, have a flag that pushes the gig back to the customer and pauses the delivery timer until they provide the requested information.
Thoughts?