Most sellers know that having too many cancellations effects their seller level, yet Fiverr seems to hold every cancellation against sellers, even if it is not our fault.
What is YOUR opinion?
If I cancel an order on a seller, I agree that it should count against me, but lately, I had two cancellations that are counted against me and I had no involvement in them:
#1. Cancellation due to buyer having no Paypal funds??? Come on!
Just last night, I received an email from Fiverr that my order was cancelled because the buyer had no Paypal funds. Why did Fiverr even let this sale go through??? This was added to my total cancellations.
#2. On August 3rd, the buyer just changed his mind one hour after he ordered and cancelled the order before I even knew about it. Why should the cancellation count against me? I never got the chance to talk to the buyer.
I asked Customer Support to remove this cancellation from my account and was told that I have to keep it.
Bottom line: If cancellations are going to count against sellers and their levels, Fiverr needs to be more sensitive and selective about when they are added to our seller's accounts. It is not a good policy right now and sellers should be able to appeal a cancellation, but it seems that Customer Support does not want to recognize this as an issue.
What is YOUR opinion?
If I cancel an order on a seller, I agree that it should count against me, but lately, I had two cancellations that are counted against me and I had no involvement in them:
#1. Cancellation due to buyer having no Paypal funds??? Come on!
Just last night, I received an email from Fiverr that my order was cancelled because the buyer had no Paypal funds. Why did Fiverr even let this sale go through??? This was added to my total cancellations.
#2. On August 3rd, the buyer just changed his mind one hour after he ordered and cancelled the order before I even knew about it. Why should the cancellation count against me? I never got the chance to talk to the buyer.
I asked Customer Support to remove this cancellation from my account and was told that I have to keep it.
Bottom line: If cancellations are going to count against sellers and their levels, Fiverr needs to be more sensitive and selective about when they are added to our seller's accounts. It is not a good policy right now and sellers should be able to appeal a cancellation, but it seems that Customer Support does not want to recognize this as an issue.