When customers order gigs from perspective writers with 100% ratings, customers expect to receive great quality articles, etc. Lately, I have seen where gigs are ordered from writers and throughout the process there is no communication from the writers and last login shows 1 or more days of non-activity. When orders are cancelled via Fiverr Support Team because the orders were late or NEVER delivered...Ratings of that writer remains the same (often @ 100%). This has to change. Here are a few suggestions:
Penalties: Late penalties should be added to the writer account: 1. refund certain amounts (.50 and up) of the money back to customer because the assignment was late. 2. Writer account RATINGS should drop, with an automatic specification as to why (such as late assignment, etc).
Ratings Change: NO WRITER should keep a 100% rating profile for cancellations due to late work. That is not acceptable in the professional world and should not be made a habit on Fiverr. **Create an icon which shows the writers cancellation ratings and assignment delivery ratings** this helps customers decide if they want to choose this individual as a writer or any other specified assignment.
Login: Please create an icon which specifies when a writer last logged into Fiverr. This is becoming a huge problem. Writers are NOT PAUSING GIGS and potential customers are ordering gigs they may need right away or within a certain specified time-frame. It is a waste of time for customers and leaves a bad reputation for Fiverr.
Cancellation Icon: If the timer for the article to be written is showing late...PLEASE give the customer the option of cancelling right away. WHY???? Again, as I specified previously, the work requested may be on a time limit for the customer. This allows the customer to quickly find another writer to complete the assignment.
Multiple Gig Button: Okay, this is an issue for almost everyone that orders a gig from writers. It is a hassle to continually order gigs 1 at a time through PayPal; especially when bank accounts come into play. Some banks charge a currency conversion fee because Fiverr is an International based company. These fees rack up and can create a FLAG on customers account. Consider creating a payment button to where individuals can purchase a lump sum deposit amount to be placed on their Fiverr account for future use. ****Example: Customer order $100 deposit through PayPal account and it is transferred to their Fiverr account to use for future orders. **** This means 1 transaction at 1 fee and more satisfied customers. All the customer has to do is click on a gig they would like to order and yippee...the gig is ordered quickly without any type of hassle
Right now these are my only suggestions. Comments are more than welcomed.
Thanks
Penalties: Late penalties should be added to the writer account: 1. refund certain amounts (.50 and up) of the money back to customer because the assignment was late. 2. Writer account RATINGS should drop, with an automatic specification as to why (such as late assignment, etc).
Ratings Change: NO WRITER should keep a 100% rating profile for cancellations due to late work. That is not acceptable in the professional world and should not be made a habit on Fiverr. **Create an icon which shows the writers cancellation ratings and assignment delivery ratings** this helps customers decide if they want to choose this individual as a writer or any other specified assignment.
Login: Please create an icon which specifies when a writer last logged into Fiverr. This is becoming a huge problem. Writers are NOT PAUSING GIGS and potential customers are ordering gigs they may need right away or within a certain specified time-frame. It is a waste of time for customers and leaves a bad reputation for Fiverr.
Cancellation Icon: If the timer for the article to be written is showing late...PLEASE give the customer the option of cancelling right away. WHY???? Again, as I specified previously, the work requested may be on a time limit for the customer. This allows the customer to quickly find another writer to complete the assignment.
Multiple Gig Button: Okay, this is an issue for almost everyone that orders a gig from writers. It is a hassle to continually order gigs 1 at a time through PayPal; especially when bank accounts come into play. Some banks charge a currency conversion fee because Fiverr is an International based company. These fees rack up and can create a FLAG on customers account. Consider creating a payment button to where individuals can purchase a lump sum deposit amount to be placed on their Fiverr account for future use. ****Example: Customer order $100 deposit through PayPal account and it is transferred to their Fiverr account to use for future orders. **** This means 1 transaction at 1 fee and more satisfied customers. All the customer has to do is click on a gig they would like to order and yippee...the gig is ordered quickly without any type of hassle
Right now these are my only suggestions. Comments are more than welcomed.
Thanks