As of yesterday, my LEVEL 2 status was reverted back to COW status. Apparently, having one singular, short form Facebook url posted in my User Profile was a violation of Fiverr TOS. A TOS which I examined after the suspension. And found no such language which spoke of that being a violation. Anyways, I awoke to this email because it was apparently sent to me by a bot at 3:06 AM. Monday morning. When I awoke at 7:30 AM, and started checking emails. There it was.
So I removed the url. Then at 11 AM. I got an email from Fiverr, a double e-mail stating that due to recent activity....my LEVEL 2 was being removed. The second part of the email said, due to recent activity, my LEVEL 1 was being removed. Demoting me back down to COW. I contacted Fiverr customer support about this yesterday afternoon, and here we are at 2:43 EST and still NO RESPONSE from them. Does Customer Service on Fiverr.com even still exist? Or are bots handling everything? They sure acted quickly to demote me. Yet are acting very slowly to explain how I violated the USER PROFILE URL section of their TOS. Which doesn't appear anywhere on the landing pages rules and regs section.
I did find (eventually), the url paragraph in terms of user profiles and the rules and regs/TOS. I found it........AFTER I LOGGED INTO THE SUPPORT TICKET SECTION OF THE SITE. I found it in the Fiverr Levels section. So apparently, this nugget of info is hidden away so anyone who doesn't log into support cannot see it? I was aware of no e-mail exchanging with clients, and no website link posting within gig descriptions. But simply posting a short-form Facebook url into my user profile. To allow people to see we're a legit business who operates on Fiverr gets me dually demoted? NOT COOL.
So I removed the url. Then at 11 AM. I got an email from Fiverr, a double e-mail stating that due to recent activity....my LEVEL 2 was being removed. The second part of the email said, due to recent activity, my LEVEL 1 was being removed. Demoting me back down to COW. I contacted Fiverr customer support about this yesterday afternoon, and here we are at 2:43 EST and still NO RESPONSE from them. Does Customer Service on Fiverr.com even still exist? Or are bots handling everything? They sure acted quickly to demote me. Yet are acting very slowly to explain how I violated the USER PROFILE URL section of their TOS. Which doesn't appear anywhere on the landing pages rules and regs section.
I did find (eventually), the url paragraph in terms of user profiles and the rules and regs/TOS. I found it........AFTER I LOGGED INTO THE SUPPORT TICKET SECTION OF THE SITE. I found it in the Fiverr Levels section. So apparently, this nugget of info is hidden away so anyone who doesn't log into support cannot see it? I was aware of no e-mail exchanging with clients, and no website link posting within gig descriptions. But simply posting a short-form Facebook url into my user profile. To allow people to see we're a legit business who operates on Fiverr gets me dually demoted? NOT COOL.
