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How many Gigs can a buyer order?

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Hello everyone, I have a post up for producing business plans. Each of my plan is technically 14 gigs. I have a sale, however the customer says they can't order more than 2 Gigs, because they said Fiverr won't allow them to. Fiverr also won't allow me to add extras until I get 10 sales.... How can I go around this to make sure I get paid correctly?

Thanks, Mike

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