Stop, drop and read:
This is my new star rating story. Just to make it short
Buyer wants to buy a video testimonial, he is very demanding and rude. I deal with him and deliver the Video, 5 day in advance and responded to his messages within 5 minutes, 100% quality and fast work. His response:
Drop your accent (really, how???)
Make me new video
different background
your emotions where not good
you look to happy
you need to cry on demand
I want the video now
I make him another one, and another one...more demands and a "I will give you 5 star rating" strategy.
Buyer gives 5 star rating for all categories and buys 1 5$ gig again:
He now demands more free work after video was delivered
make me a new video
put on something different
put your hair up
put your hair down
shoot in a different location
I feel sorry for your husband...
laugh more
cry in the video
reshoot, I need you to look different
I am dumbfound your videos are horrible make me new one!
and guess what happened when I said no after 4 free video
seller went back and changed 5 star to 1 star AND!!!!!!!!
left 3 reviews on 2 gigs, how is that technically possible, with a personal note, I will destroy your gig! Silence is gold, now you have time to think about it!
Answer from CS:
Hi There,
Thank you for your message and I sorry to read about this experience. Following your report our Content Editors are currently looking into the user's conduct and will take any appropriate steps. Unfortunately, we cannot remove a buyer's feedback without their consent and I have seen that your buyer insists on his comments staying. I would wait a bit of time before trying to communicate again and asking him for his consent but once you get it, we will be happy to assist you.
Regards,
Ticket REQUEST #651404
I suspended all gigs and will cancel 100$ worth of orders in Q and will not come back until this is resolved!
This means:
Sellers can be 100% compliant to the gig and Fiver TOC, but Fiverr will only remove feedback or negative rating, IF and only If the buyer feels like it and approves it!
We are at the mercy of a buyers mood, that can change tomorrow not by the quality of the work and service we deliver
we can be blackmailed and financially exploited with no consequences and we pay 20% commissions
Buyers can make sexually harassing remarks with no consequences
If you rate a Buyers stars newer show, it always 5 stars for them!
BUYER CAN MAKE MULTIPLE COMMENTS ON 1 GIG!!!!!!!!!!
There is no help from Fiverr and they approve this scam and exploitation, buy not doing ANYTHIK for the seller!!!!
Please share your experience, I love Fiverr and I want them to stop this abuse!
This is my new star rating story. Just to make it short
Buyer wants to buy a video testimonial, he is very demanding and rude. I deal with him and deliver the Video, 5 day in advance and responded to his messages within 5 minutes, 100% quality and fast work. His response:
Drop your accent (really, how???)
Make me new video
different background
your emotions where not good
you look to happy
you need to cry on demand
I want the video now
I make him another one, and another one...more demands and a "I will give you 5 star rating" strategy.
Buyer gives 5 star rating for all categories and buys 1 5$ gig again:
He now demands more free work after video was delivered
make me a new video
put on something different
put your hair up
put your hair down
shoot in a different location
I feel sorry for your husband...
laugh more
cry in the video
reshoot, I need you to look different
I am dumbfound your videos are horrible make me new one!
and guess what happened when I said no after 4 free video
seller went back and changed 5 star to 1 star AND!!!!!!!!
left 3 reviews on 2 gigs, how is that technically possible, with a personal note, I will destroy your gig! Silence is gold, now you have time to think about it!
Answer from CS:
Hi There,
Thank you for your message and I sorry to read about this experience. Following your report our Content Editors are currently looking into the user's conduct and will take any appropriate steps. Unfortunately, we cannot remove a buyer's feedback without their consent and I have seen that your buyer insists on his comments staying. I would wait a bit of time before trying to communicate again and asking him for his consent but once you get it, we will be happy to assist you.
Regards,
Ticket REQUEST #651404
I suspended all gigs and will cancel 100$ worth of orders in Q and will not come back until this is resolved!
This means:
Sellers can be 100% compliant to the gig and Fiver TOC, but Fiverr will only remove feedback or negative rating, IF and only If the buyer feels like it and approves it!
We are at the mercy of a buyers mood, that can change tomorrow not by the quality of the work and service we deliver
we can be blackmailed and financially exploited with no consequences and we pay 20% commissions
Buyers can make sexually harassing remarks with no consequences
If you rate a Buyers stars newer show, it always 5 stars for them!
BUYER CAN MAKE MULTIPLE COMMENTS ON 1 GIG!!!!!!!!!!
There is no help from Fiverr and they approve this scam and exploitation, buy not doing ANYTHIK for the seller!!!!
Please share your experience, I love Fiverr and I want them to stop this abuse!
