This person has messaged me over 50 times in the past week, and I have been very communicative towards them in ensuring their package is on the way and everything. Well apparently his package was not delivered to his address, and he came to me complaining about it. I went to the post office today to see if I could get more info, and they told me that his address does not exist, and couldn't be delivered as addressed. So they said they delivered the package to one of the neighboring apartments.
My question is, if this is at the fault of the buyer for giving me the incorrect address or at the fault of the Post Office, am I liable and do I have to refund this person's money? The amount I charged them was MORE than fair, in fact I'm sure I probably lost money on this transaction due to how large this person's print was and how little I charged them. I have been polite and professional in all of my responses to them, and took the time to get the information regarding where their package is and basically did everything I could to get their package to them.
My question is, if this is at the fault of the buyer for giving me the incorrect address or at the fault of the Post Office, am I liable and do I have to refund this person's money? The amount I charged them was MORE than fair, in fact I'm sure I probably lost money on this transaction due to how large this person's print was and how little I charged them. I have been polite and professional in all of my responses to them, and took the time to get the information regarding where their package is and basically did everything I could to get their package to them.