Like many other sellers, I've had a few buyers who come along and then request to cancel because they've ordered by mistake. On two occasions lately, instead of instantly accepting the cancellations I've asked them how they ordered by mistake. It turned out that they wanted a different gig, and asked if I could do that instead of cancelling. Both times I've linked them to the gig I think they actually want, made sure they're happy with those terms and be able to prevent cancellations happening.
It won't happen all the time, but I recommend asking politely how the buyer "ordered by mistake." Often it is a misreading of the gig or something within the description and thinking that cancelling is the right thing to do. Striking up a conversation could see that cancellation turn into a sale.
It won't happen all the time, but I recommend asking politely how the buyer "ordered by mistake." Often it is a misreading of the gig or something within the description and thinking that cancelling is the right thing to do. Striking up a conversation could see that cancellation turn into a sale.