I have been active on Fiverr now for about 3 months and am level 1 with a 100% positive rating.
I had a message from a current buyer today, 2 days into a 3 day long gig, very rude and stating that he had not received sample work from me with only a day to go, and if he does not receive it he will cancel the order.
We had exchanged a few messages before he ordered and at no point in the conversation did he mention he wanted a "sample" from me.
I messaged back stating 1) I still had plenty of time to complete the gig 2) he had never ordered a sample from me and 3) I have to deal with every order as they come in and when he ordered he was 4th in the queue. I explained I was a bit confused but he has not messaged me back.
In addition he suggested the spreadsheet incude a VBA formula which I do not currently provide - AFTER he had paid for a $5 dollar gig.
I will always help anyone and if I am late delivering an order I will aways keep the buyer informed and provide an explanation, and so far I have had no problems. I have always had understanding and pleasant buyers.
Any advice? Thanks
Helen
I had a message from a current buyer today, 2 days into a 3 day long gig, very rude and stating that he had not received sample work from me with only a day to go, and if he does not receive it he will cancel the order.
We had exchanged a few messages before he ordered and at no point in the conversation did he mention he wanted a "sample" from me.
I messaged back stating 1) I still had plenty of time to complete the gig 2) he had never ordered a sample from me and 3) I have to deal with every order as they come in and when he ordered he was 4th in the queue. I explained I was a bit confused but he has not messaged me back.
In addition he suggested the spreadsheet incude a VBA formula which I do not currently provide - AFTER he had paid for a $5 dollar gig.
I will always help anyone and if I am late delivering an order I will aways keep the buyer informed and provide an explanation, and so far I have had no problems. I have always had understanding and pleasant buyers.
Any advice? Thanks
Helen