I wish I had seen all these stories before doing any work through Fiverr. All my money, 365 dollars, was taken from my account four days ago. I worked hard for that, over many, many gigs.
The first I knew was when I checked my emails at breakfast and saw an overnight message from Fiverr congratulating me on transferring my funds. Since I hadn't made a transfer I presumed it was a spoof email. But just to be sure I checked my account. Money gone. Checked my PayPal account, money not there.
I emailed Fiverr immediately. We are only talking about a delay of a few hours here between money taken and me acting. Fiverr accused me of giving my password to other people. No sir, I do not give out my passwords. I also use long passwords and vary them from site to site. Next they said they would try to get the money back but couldn't guarantee it.
I asked for the name of the PayPal account the money was sent to but the said they didn't know and were trying to obtain "information". And there you have the incompetence of Fiverr in a nutshell. How is that they do not know? Why do they need to find information? It is there in their own system!!
With this information I could at least have gone to PayPal straight away and got it marked as fraud.
I have sent several emails asking for this information but just get fobbed off with the same answer. I have the impression they are not interested otherwise there would not be this delay or reluctance to give me this information concerning my own money.
Unfortunately they shut off that part of my account so I can't get in to check if the PayPal account details were changed - which is what I presume happened to allow this transfer to take place.
There is one very important detail people should note here. Fiverr security is lacking - without a doubt. Fact: websites are hacked. We all know that. But it seems Fiverr is prepared to leave it at that without any further security after password entry. Get past that and thieves can do what they want - completely unhindered.
Why doesn't it have a notification system in place where any changes are emailed to the original email address for confirmation? Why doesn't it have an alarm system if several changes are attempted - email address, PayPal account etc - one after the other - and freezing transactions until thorough checks have been made? We are talking about people's money here. Banks would laugh at the ludicrous situation at Fiverr. There is absolutely zero protection.
For all these reasons I hold Fiverr very much responsible for this loss and if they don't return this money they'll be facing legal action. I have given them to the end of today to come up with some good answers otherwise I'll be instructing my lawyer tomorrow.
And for anyone else coming to Fiverr, I can't tell you what to do but if you've got any sense you'll take notice of my story (and that of many others it seems) and consider keeping well clear until this company cleans up its act.
The first I knew was when I checked my emails at breakfast and saw an overnight message from Fiverr congratulating me on transferring my funds. Since I hadn't made a transfer I presumed it was a spoof email. But just to be sure I checked my account. Money gone. Checked my PayPal account, money not there.
I emailed Fiverr immediately. We are only talking about a delay of a few hours here between money taken and me acting. Fiverr accused me of giving my password to other people. No sir, I do not give out my passwords. I also use long passwords and vary them from site to site. Next they said they would try to get the money back but couldn't guarantee it.
I asked for the name of the PayPal account the money was sent to but the said they didn't know and were trying to obtain "information". And there you have the incompetence of Fiverr in a nutshell. How is that they do not know? Why do they need to find information? It is there in their own system!!
With this information I could at least have gone to PayPal straight away and got it marked as fraud.
I have sent several emails asking for this information but just get fobbed off with the same answer. I have the impression they are not interested otherwise there would not be this delay or reluctance to give me this information concerning my own money.
Unfortunately they shut off that part of my account so I can't get in to check if the PayPal account details were changed - which is what I presume happened to allow this transfer to take place.
There is one very important detail people should note here. Fiverr security is lacking - without a doubt. Fact: websites are hacked. We all know that. But it seems Fiverr is prepared to leave it at that without any further security after password entry. Get past that and thieves can do what they want - completely unhindered.
Why doesn't it have a notification system in place where any changes are emailed to the original email address for confirmation? Why doesn't it have an alarm system if several changes are attempted - email address, PayPal account etc - one after the other - and freezing transactions until thorough checks have been made? We are talking about people's money here. Banks would laugh at the ludicrous situation at Fiverr. There is absolutely zero protection.
For all these reasons I hold Fiverr very much responsible for this loss and if they don't return this money they'll be facing legal action. I have given them to the end of today to come up with some good answers otherwise I'll be instructing my lawyer tomorrow.
And for anyone else coming to Fiverr, I can't tell you what to do but if you've got any sense you'll take notice of my story (and that of many others it seems) and consider keeping well clear until this company cleans up its act.