Hello, Fellow Fiverrs:
I just got my first negative every and I'm pretty bummed and angry about it. The buyer ordered the creation of 8 PowerPoint slides and 2-day delivery. He sent me roughly 50 pictures to be included in groups of four per slide (exceeding my slide limit, but that's okay). He also sent me a youtube video that he wanted the picture "cut to."
His directions were not clear, so I sent him clarification questions yesterday (with about 20 hours left for delivery), which he responded to this morning. I then sent him a sample to evaluate based on his answers to the questions. He said the sample was fine but that I was late (which is true--after waiting to hear back I was about 45 minutes late at that point which is definitely my fault). I went ahead and delivered his presentation and added the extra 8 slides worth of content along with an mp3 file that I set to play across slides when the show began.
Literally minutes after I delivered his order, I got the thumbs down, along with this message "hopeless , it was meant to be cut to sync." Again, no payment for that even though I did provide the mp3 file set to play along with the presentation.
I've sent a message to customer service but could really use some advice. It seems like this buyer is out to get me. (see screenshot)
My portfolio and reviews speak for themselves. Again, I admit I was 1 hr 54 mins late (due in part to my 24-hour delay in reviewing his order and due in part to his terrible instructions).
Sorry for how long this is--I'm just really frustrated!
Thanks for your insight!
Julie
I just got my first negative every and I'm pretty bummed and angry about it. The buyer ordered the creation of 8 PowerPoint slides and 2-day delivery. He sent me roughly 50 pictures to be included in groups of four per slide (exceeding my slide limit, but that's okay). He also sent me a youtube video that he wanted the picture "cut to."
His directions were not clear, so I sent him clarification questions yesterday (with about 20 hours left for delivery), which he responded to this morning. I then sent him a sample to evaluate based on his answers to the questions. He said the sample was fine but that I was late (which is true--after waiting to hear back I was about 45 minutes late at that point which is definitely my fault). I went ahead and delivered his presentation and added the extra 8 slides worth of content along with an mp3 file that I set to play across slides when the show began.
Literally minutes after I delivered his order, I got the thumbs down, along with this message "hopeless , it was meant to be cut to sync." Again, no payment for that even though I did provide the mp3 file set to play along with the presentation.
I've sent a message to customer service but could really use some advice. It seems like this buyer is out to get me. (see screenshot)
My portfolio and reviews speak for themselves. Again, I admit I was 1 hr 54 mins late (due in part to my 24-hour delay in reviewing his order and due in part to his terrible instructions).
Sorry for how long this is--I'm just really frustrated!
Thanks for your insight!
Julie