I'm bummed, and I'm frustrated.
I just received my first negative feedback this morning. I've been a seller on fiverr for just about 3 months now. I made level 1 in the first month, level 2 in the second, and I've had about 170 orders in that time period. I have been busting my (you know what) delivering the best products and services I can. I've been committed to doing whatever I can as to hopefully be honored as a "Top Seller" at some point. Hard work, long hours, just like many of you are doing right now. And yet...
A buyer came to me wanting a spokesperson video and had a series of notes, but had no script (required). But I also have script gig, so that's where we started. Apparently his frustration started when he placed the order for the script gig and the automated requirements message was sent. He thought that was me asking him for information he already provided in our previous discussion.
In the end, the negative feedback was because I delivered too late by his standards, even though I was on time per fiverr. Although no alternative timing was agreed upon, nor was the order expedited (as was available). I'm trying to work with him but he's pretty upset. And to me, I'm sitting here thinking... I was contracted to provide a service, a price was agreed upon, and a delivery date expectation set. All of which I met. Not to mention, the end product he notes is what he wanted. And now I have negative feedback and a gig that is now downgraded so that it can no longer accept extras or multiples.
I'm trying to work out a mutual deal with him, but it's not looking good. I also contacted customer service, but I understand that consideration of removing negative reviews is tough.
I just don't know how you all keep your 100% reviews through thousands upon thousand of orders. So while I sit here frustrated, I have even more appreciation and respect for all of you who were are able to avoid what I just went though. I think I'll need to do some much needed homework here on the forum to get a better feel how to avoid this situation in the future. Our course, if you have tips you'd like to share here, I welcome the feedback.
Ugh.
I just received my first negative feedback this morning. I've been a seller on fiverr for just about 3 months now. I made level 1 in the first month, level 2 in the second, and I've had about 170 orders in that time period. I have been busting my (you know what) delivering the best products and services I can. I've been committed to doing whatever I can as to hopefully be honored as a "Top Seller" at some point. Hard work, long hours, just like many of you are doing right now. And yet...
A buyer came to me wanting a spokesperson video and had a series of notes, but had no script (required). But I also have script gig, so that's where we started. Apparently his frustration started when he placed the order for the script gig and the automated requirements message was sent. He thought that was me asking him for information he already provided in our previous discussion.
In the end, the negative feedback was because I delivered too late by his standards, even though I was on time per fiverr. Although no alternative timing was agreed upon, nor was the order expedited (as was available). I'm trying to work with him but he's pretty upset. And to me, I'm sitting here thinking... I was contracted to provide a service, a price was agreed upon, and a delivery date expectation set. All of which I met. Not to mention, the end product he notes is what he wanted. And now I have negative feedback and a gig that is now downgraded so that it can no longer accept extras or multiples.
I'm trying to work out a mutual deal with him, but it's not looking good. I also contacted customer service, but I understand that consideration of removing negative reviews is tough.
I just don't know how you all keep your 100% reviews through thousands upon thousand of orders. So while I sit here frustrated, I have even more appreciation and respect for all of you who were are able to avoid what I just went though. I think I'll need to do some much needed homework here on the forum to get a better feel how to avoid this situation in the future. Our course, if you have tips you'd like to share here, I welcome the feedback.
Ugh.