Clients send me messages, and then they don't show up ... Am I the only one ??

Hi !

I get the alert for the message on the fiverr app, and it shows on the message icon on the top menu, but once I open the order, there's no message ! ... I asked the buyer to resend it to me, he did, and the same happened again ! ... Not seeing the message !

Am I the only one with this problem ? Help !

Thanks !