One of my video gigs has over 1,000 positive feedback comments, with 0 negative. I used to be in the top 3 when searching the "video & testimonial" section by "highest rating." Now, the number one person has only 700- something ratings, with a bunch of negative ratings, but because of her visibility, she gets so many more sales than I do. I don't even show up. I contacted customer support asking why I kept going down in visibility, and they said that everyone deserves a fair chance. The "top rated" section though should be for top rated people, am I right?! Something is wrong. Any ideas? Has this happened to anyone else? How can we get them to fix it? I have lost thousands over this.
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