Time limits for customers?

How do you handle customers who come back after a month (or longer) and say, "there's a problem with my order and I need you to fix it right now."

I kind of feel like that's their too bad. That request a modification button is there for a reason. Use it if you need it. But if you haven't gotten in touch with me after a week, reorder and get in my queue again, buddy.

I can't offer a lifetime guarantee on orders.