Ok, what the heck is going on with customer support? I used to get personal responses really quickly, and I always thought cs was fair and helpful. But in the last few months things have...changed. I'm not even getting responses anymore. I don't open a lot of tickets, but I do run into problems from time to time and need someone on the other end.
Today's twitter feed was full of people complaining about old tickets not being answered. I understand they're busy, but come on! Waiting a week to hear back isn't acceptable. And no answer at all?!
Today's twitter feed was full of people complaining about old tickets not being answered. I understand they're busy, but come on! Waiting a week to hear back isn't acceptable. And no answer at all?!