I'm offering an express service here on fiverr and I'm happy to say that it's gotten me to level one and now I'm very close to level 2 within a week. I've been a fiverr member for almost a year, but this is the first time I decided to start offering services of my own. However, now I'm afraid that I'm going to lose my level one status due to cancellations from too many impulse buyers clicking the buy button and not thoroughly reading my gig.
They are asking for services that I don't provide and now I've had to cancel their order. Sometimes, I just do what they ask even though it's clearly out of the range of what I'm offering but it's becoming a bit of a problem for me.
I've tried updating my gig explaining what I'm offering and what I don't provide twice, but either someone just hits the order button and doesn't read the description, or something comes to their mind and they want me to provide more than what I am offering.
How do you deal with buyers who are asking for more beyond the scope of what the gig offers?
They are asking for services that I don't provide and now I've had to cancel their order. Sometimes, I just do what they ask even though it's clearly out of the range of what I'm offering but it's becoming a bit of a problem for me.
I've tried updating my gig explaining what I'm offering and what I don't provide twice, but either someone just hits the order button and doesn't read the description, or something comes to their mind and they want me to provide more than what I am offering.
How do you deal with buyers who are asking for more beyond the scope of what the gig offers?