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RE: cancelled gigs, late delivery, possible mediation?

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Hello all. Is there any way that cancelled orders can be changed to a positive status if they have been delivered late? I suffer from chronic medical issues that cause me to require medical attention. Having said that, how does resolution center actually work to mediate the situation? I wish to make the peace with the community and work towards establishing myself once again as a diligent seller. I have tried to find the info online but to no avail. I want to have more info on the matter before I send the cancelled orders to the resolution center.

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