I promise this will be my first and last ranty post for this month. I have been doing a lot of complaining, not a lot of contributing, and I do apologize, but I do need to get this off my chest.
I have a negative review on my main gig that is completely unwarranted- anyone that has ever purchased from me knows that all my gigs are personalized and I take the time to address everyone individually. So, to say that "it's the same thing my friend got" well, that's impossible. What she asked of me, no one else had before and when confronted, she only said "Very disappointed!" I asked her to give me proof that I sent her a duplicate and I asked her to tell me what 'friend' ordered from me. No response. No proof given. I looked at her account. Brand new to Fiverr. I assume it is a competitor trying to hurt me. Still no response today.
I try my best to resolve issues with a buyer before I turn to CS, but since she is unresponsive, I turned to CS.
They told me that it cannot be removed, even if they cancel the order, the feedback will remain. Okay, if it was someone telling me that I was inaccurate with my gig or that I simply did not connect with them, fine. I accept that. It was a mistake I made and should reevaluate. However, this was a straight out lie and the buyer is refusing to talk to me at all- if she had nothing to hide, why can't she produce this duplicate and why doesn't she tell me who her "friend" is that also bought my gig? I asked this particular CS rep if he even looked at the conversation between me and the buyer and if he even read the feedback. -No response, been 2 days-
I've had 2 other negative reviews. 1st one, I was brand new to Fiverr. The CS told me to talk it out with the buyer and reach a conclusion. I did. Everything worked out in my favor. Second time was similar to above, someone was threatening me and wrote that I was a scammer (because I wouldn't provide free gig extras.) I kept trying to explain that extra services require purchasing extras, but he said he "shouldn't have to." The CS rep saw that I TRIED to resolve the issue but the buyer was dead set on "freebies or negative review." This time, I did it again. I am trying to talk to my buyer, who is completely unresponsive, and this CS rep, who I've never heard of/worked with before, is telling me they can't do anything- they can't cancel, remove, even if I mutually cancel, the feedback will stay there. They say "Just talk it out with the buyer," I did. I've tried to once every six hours. So, I asked him, "Did you even read the conversation between me and this buyer and the feedback she gave?!" Honestly, if I underdelivered or did something wrong, please, by all means, leave that negative review. But to say that I COPY and DUPLICATE my gigs? That's a hit to my pride- I try to overdeliver as much as possible in half the gig delivery average time, when I can. I usually do throw in free gig extras. I try to treat my buyers with the respect they deserve and I have done everything Customer Support has asked of me.
I feel like he's just giving my generic answers and didn't even bother taking a look at the situation. This is the first time I'm absolutely frustrated with Customer Support... I feel like I am talking to a wall.
I'm not trying to bash CS, I have had wonderful things happen by communicating with them. This is the first time working with this particular CS rep and the first time I ever felt like I was being ignored.
If this doesn't get resolved, I'll chalk it up as the Mercury Retrograde acting against my favor. Ho hum.
I have a negative review on my main gig that is completely unwarranted- anyone that has ever purchased from me knows that all my gigs are personalized and I take the time to address everyone individually. So, to say that "it's the same thing my friend got" well, that's impossible. What she asked of me, no one else had before and when confronted, she only said "Very disappointed!" I asked her to give me proof that I sent her a duplicate and I asked her to tell me what 'friend' ordered from me. No response. No proof given. I looked at her account. Brand new to Fiverr. I assume it is a competitor trying to hurt me. Still no response today.
I try my best to resolve issues with a buyer before I turn to CS, but since she is unresponsive, I turned to CS.
They told me that it cannot be removed, even if they cancel the order, the feedback will remain. Okay, if it was someone telling me that I was inaccurate with my gig or that I simply did not connect with them, fine. I accept that. It was a mistake I made and should reevaluate. However, this was a straight out lie and the buyer is refusing to talk to me at all- if she had nothing to hide, why can't she produce this duplicate and why doesn't she tell me who her "friend" is that also bought my gig? I asked this particular CS rep if he even looked at the conversation between me and the buyer and if he even read the feedback. -No response, been 2 days-
I've had 2 other negative reviews. 1st one, I was brand new to Fiverr. The CS told me to talk it out with the buyer and reach a conclusion. I did. Everything worked out in my favor. Second time was similar to above, someone was threatening me and wrote that I was a scammer (because I wouldn't provide free gig extras.) I kept trying to explain that extra services require purchasing extras, but he said he "shouldn't have to." The CS rep saw that I TRIED to resolve the issue but the buyer was dead set on "freebies or negative review." This time, I did it again. I am trying to talk to my buyer, who is completely unresponsive, and this CS rep, who I've never heard of/worked with before, is telling me they can't do anything- they can't cancel, remove, even if I mutually cancel, the feedback will stay there. They say "Just talk it out with the buyer," I did. I've tried to once every six hours. So, I asked him, "Did you even read the conversation between me and this buyer and the feedback she gave?!" Honestly, if I underdelivered or did something wrong, please, by all means, leave that negative review. But to say that I COPY and DUPLICATE my gigs? That's a hit to my pride- I try to overdeliver as much as possible in half the gig delivery average time, when I can. I usually do throw in free gig extras. I try to treat my buyers with the respect they deserve and I have done everything Customer Support has asked of me.
I feel like he's just giving my generic answers and didn't even bother taking a look at the situation. This is the first time I'm absolutely frustrated with Customer Support... I feel like I am talking to a wall.
I'm not trying to bash CS, I have had wonderful things happen by communicating with them. This is the first time working with this particular CS rep and the first time I ever felt like I was being ignored.
If this doesn't get resolved, I'll chalk it up as the Mercury Retrograde acting against my favor. Ho hum.